Refund & Cancellation Policy

All donations made to Kohinoor Foundation are voluntary and are used to support our charitable objectives in accordance with applicable laws, including Sections 12A and 80G of the Income Tax Act, 1961.

1.1 Refund Eligibility

Refunds may be considered only under the following circumstances:

• Duplicate donation
• Donation made by mistake
• Technical or payment gateway error

Such requests must be made within 30 days from the date of donation and are subject to verification and approval by the Foundation.

1.2 Non-Refundable Donations

• General donations are normally non-refundable.
• Donations for which 80G / 12A tax exemption receipts have been issued or claimed are not eligible for refund, as per statutory requirements.
• Donations already allocated or utilized for charitable programs may not be refunded.

2.1 Cancellation by Kohinoor Foundation

If an event or program is cancelled by the Foundation, participants or contributors will be eligible for a full refund.

2.2 Postponement

If an event or program is postponed, participants may choose:

• A refund, or
• Participation in the rescheduled event.

2.3 Sponsorships

Event or program sponsorships are strictly non-refundable, as sponsorship funds are typically committed in advance for planning and execution.

Step 1: Request Submission

Requests must be submitted via:

• Email: kohinoorfoundationtrust@gmail.com
• Phone: +91 90343 16500

Required details:

• Donor / participant name
• Transaction ID
• Date of payment
• Reason for refund request

Step 2: Verification

Kohinoor Foundation will review the request and may seek additional information if required.

Step 3: Processing

Approved refunds will be processed within 7–10 working days from the date of approval.

• Refunds will be credited only to the original payment method used.
• Any bank charges or payment gateway fees, if applicable, may be deducted from the refund amount.

Kohinoor Foundation shall not be responsible for cancellations, delays, or refunds caused by circumstances beyond reasonable control, including but not limited to natural disasters, government regulations, pandemics, strikes, or technical/system failures.

The decision of Kohinoor Foundation regarding refunds and cancellations shall be final and binding, subject to applicable laws.

Kohinoor Foundation reserves the right to amend or update this policy at any time without prior notice. Updates will be effective immediately upon publication on the website.

For queries related to refunds or cancellations, please contact:

• kohinoorfoundationtrust@gmail.com
• +91 90343 16500